The right time
the right place
the right technology

Since we were founded in 2001, over 50 million people have benefited from Savience services. Our systems are now shaping the patient journey in hospitals, clinics, and surgeries across the UK, reducing waiting times, and helping hospital staff to plan resources and services.

How? By putting today's Smart technology at the heart of three core elements of a patient's visit: arrival, flow, and departure.

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Arrivals Icon

Arrival

Fewer queues, more treatment time

Flow Icon

Flow

Keeping everyone in the loop

Planning Icon

Planning

A better hospital, a better future

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About Savience

Arrival
Supporting patients from arrival, through treatment, to departure At-a-glance information for staff and patients

The self-service kiosk is easy to navigate, and gives Stan clear information. Staff can monitor Stan’s progress through the hospital from check-in, even if he has multiple appointments, and locate his notes. Fewer queues means more efficient use of clinician’s, nursing staff’s and administrator’s time.

Stan can also go online to manage his appointments, complete pre-admission questionnaires, check in, and update his records – all without phoning or visiting the hospital.

Reduced waiting times on arrival in A&E Fast, efficient triage based on clinical information

The self-service kiosk is confidential, and gives Stan clear instructions. He uses easy-to-follow graphics to answer questions configured by clinical teams to find out about his pain level and symptoms, and how long he has been experiencing them.

Staff immediately see that Stan is in A&E, and his assessment of his symptoms. Triage can be completed within about two minutes of his arrival, when Stan is given way-finding directions to the right waiting area.

Patient Flow
Communication flow keeps everyone informed, all the time Staff can see where patient flow is good and react to congestion

Display screens show waiting times and alert Stan when it’s his turn.

Real-time updates show staff how many patients are waiting in each area, for how long, and how many patients are due to arrive, so they can organise resources and respond to congestion.

Reduced queues mean less stress for patients and staff Faster triage means faster patient flow through A&E

Savience systems are designed to give clear, at-a-glance information, quickly. Busy A&E staff only need a minimal number of keystrokes to enter and retrieve vital patient information.

Clinicians can see how many patients are waiting. Stan can see when he’ll be called for treatment. Multi-media displays in waiting areas can also be configured by hospital teams to show information about the hospital, other local health resources, and to promote healthy lifestyles.

Departure
Helping hospitals plan for tomorrow, and for the future Now up and running in over 60 hospitals and 1,000 surgeries

Healthcare depends on up-to-date, reliable information on all aspects of patient care. Patients can update their records easily, which means demographic information is more readily available.

Each patient visit yields information-rich data about procedures, consumables, waiting times and costs - essential aids to planning staff resources and finances for tomorrow’s hospitals.

Savience systems connect, involve, and engage

Savience systems put staff and patients in control. Patient feedback can be used to build on and improve A&E services and encourage more patients to use self-service kiosks.

The data harvest from A&E can be used to monitor clinic activity, help with financial reconciliation, and report on targets and waiting times. It’s also an invaluable tool for planning staff resources, future services, and to secure existing revenue streams.

About Savience

Savience are specialists in shaping the patient journey in clinic's, surgeries, and hospitals across the UK.

The Savience team designs clinic-management solutions using multi-channel, multi-media, smart technologies to connect, involve, and engage patients and staff. We work closely with health professionals and managers to ensure Savience technologies can be fully and seamlessly integrated with existing clinic systems.

Like the hospital staff we work with, like patients everywhere, we want to see an improved patient experience. We want to put patients and staff in control. And we want to see the huge potential of today's technology put to use, helping to build a better future for healthcare.

 

Find out how Savience Systems work for clinical staff, reception teams, managers - and for Stan, your patient.

Please select which department you would like to follow Stans journey through.

Outpatients A&E
 
 

Manage today, and plan for tomorrow. Call us to find out how Savience can help you transform the patient journey through OPD, from pre-arrival to departure.

Contact us

Savience systems are already improving efficiency in A&E departments across the UK. Download the infographic to see facts, figures, and Savience in action at Hull Royal Infirmary.

View infographic Contact us
Stan Stan with a broken arm Health Clinic Health Clinic Inside Health Clinic Reception Tree
Stan can check in online from any device before he goes to the hospital. Or he can use a self-service kiosk on arrival to...
Check in for his appointment
Update his records if he needs to
View 3D way-finding screens to show him where to go next
Staff can...
Track Stan’s journey from arrival to departure
Find out which clinicians and nurses he’s seeing
Call Stan to waiting areas
Record his visit electronically
While he’s waiting, display screens tell Stan...
How long he’s likely to wait
When it’s his turn
Where to go next
Healthy lifestyle films, hospital information, live TV
Staff can record...
Clinic outcome and timeline
Future appointments, referrals, and follow-on treatment
A complete, up-to-date patient record
Before he leaves Outpatients, Stan can...
Book his next appointment
Fill in a satisfaction survey
On arrival, Stan uses a self-service kiosk to...
Check in
Outline his symptoms
View 3D way-finding screens to show him where to go next
The information Stan enters is relayed to reception staff in real time. They can...
Review how urgently Stan needs medical care
Direct Stan to the right waiting area
Record his visit electronically
Spend more time treating
In the waiting area, display screens tell Stan...
How long he’s likely to wait
When it’s his turn
Where to go next
Local information about pharmacies, walk-in clinics, and hospital information
Data from Stan’s visit to A&E includes...
Clinic outcome and timeline
Future appointments, referrals, and follow-on treatment
Waiting times between arrival and treatment
A complete, up-to-date patient record
Before he leaves A&E, Stan can...
Book his next appointment
Fill in a satisfaction survey

Find out how Savience Systems work for clinical staff, reception teams, managers - and for Stan, your patient.

Please select which department you would like to follow Stans journey through.

Outpatients A&E
Outpatient Arrival
Stan

The self-service kiosk is easy to navigate, and gives Stan clear information. Staff can monitor Stan’s progress through the hospital from check-in, even if he has multiple appointments, and locate his notes. Fewer queues means more efficient use of clinician’s, nursing staff’s and administrator’s time.

Stan can also go online to manage his appointments, complete pre-admission questionnaires, check in, and update his records – all without phoning or visiting the hospital.

Supporting patients from arrival, through treatment, to departure At-a-glance information for staff and patients
Stan can check in online from any device before he goes to the hospital. Or he can use a self-service kiosk on arrival to,
  • Check in for his appointment
  • Update his records if he needs to
  • View 3D way-finding screens to show him where to go next
Staff can,
  • Track Stan’s journey from arrival to departure
  • Find out which clinicians and nurses he’s seeing
  • Call Stan to waiting areas
  • Record his visit electronically
Outpatient Flow

Display screens show waiting times and alert Stan when it’s his turn.

Real-time updates show staff how many patients are waiting in each area, for how long, and how many patients are due to arrive, so they can organise resources and respond to congestion.

Communication flow keeps everyone informed, all the time Staff can see where patient flow is good and react to congestion
While he’s waiting, display screens tell Stan,
  • How long he’s likely to wait
  • When it’s his turn
  • Where to go next
  • Healthy lifestyle films, hospital information, live TV
Outpatient Departure

Healthcare depends on up-to-date, reliable information on all aspects of patient care. Patients can update their records easily, which means demographic information is more readily available.

Each patient visit yields information-rich data about procedures, consumables, waiting times and costs - essential aids to planning staff resources and finances for tomorrow’s hospitals.

Helping hospitals plan for tomorrow, and for the future Now up and running in over 60 hospitals and 1,000 surgeries
Staff can,
  • Clinic outcome and timeline
  • Future appointments, referrals, and follow-on treatment
  • A complete, up-to-date patient record
Before he leaves Outpatients, Stan can,
  • Book his next appointment
  • Fill in a satisfaction survey
A&E Arrival
Stan

The self-service kiosk is confidential, and gives Stan clear instructions. He uses easy-to-follow graphics to answer questions configured by clinical teams to find out about his pain level and symptoms, and how long he has been experiencing them.

Staff immediately see that Stan is in A&E, and his assessment of his symptoms. Triage can be completed within about two minutes of his arrival, when Stan is given way-finding directions to the right waiting area.

Reduced waiting times on arrival in A&E Fast, efficient triage based on clinical information
On arrival, Stan uses a self-service kiosk to,
  • Check in
  • Outline his symptoms
  • View 3D way-finding screens to show him where to go next
The information Stan enters is relayed to reception staff in real time. They can,
  • Review how urgently Stan needs medical care
  • Direct Stan to the right waiting area
  • Record his visit electronically
  • Spend more time treating
A&E Patient Flow

Savience systems are designed to give clear, at-a-glance information, quickly. Busy A&E staff only need a minimal number of keystrokes to enter and retrieve vital patient information.

Clinicians can see how many patients are waiting. Stan can see when he’ll be called for treatment. Multi-media displays in waiting areas can also be configured by hospital teams to show information about the hospital, other local health resources, and to promote healthy lifestyles.

Reduced queues mean less stress for patients and staff Faster triage means faster patient flow through A&E
In the waiting area, display screens tell Stan,
  • How long he’s likely to wait
  • When it’s his turn
  • Where to go next
  • Local information about pharmacies, walk-in clinics, and hospital information
A&E Departure

Savience systems put staff and patients in control. Patient feedback can be used to build on and improve A&E services and encourage more patients to use self-service kiosks.

The data harvest from A&E can be used to monitor clinic activity, help with financial reconciliation, and report on targets and waiting times. It’s also an invaluable tool for planning staff resources, future services, and to secure existing revenue streams.

Savience systems connect, involve, and engage
Take a look at our infographic
Data from Stan’s visit to A&E includes,
  • Clinic outcome and timeline
  • Future appointments, referrals, and follow-on treatment
  • Waiting times between arrival and treatment
  • A complete, up-to-date patient record
Before he leaves A&E, Stan can,
  • Book his next appointment
  • Fill in a satisfaction survey
About Savience

Savience are specialists in shaping the patient journey in clinic's, surgeries, and hospitals across the UK.

The Savience team designs clinic-management solutions using multi-channel, multi-media, smart technologies to connect, involve, and engage patients and staff. We work closely with health professionals and managers to ensure Savience technologies can be fully and seamlessly integrated with existing clinic systems.

Like the hospital staff we work with, like patients everywhere, we want to see an improved patient experience. We want to put patients and staff in control. And we want to see the huge potential of today's technology put to use, helping to build a better future for healthcare.

Contact
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