Cambio Healthcare Systems has today signed a partnership agreement with Savience for its range of clinic management systems, including its self-service and mobile technology solutions for patients to check-in for hospital appointments.
The move comes under plans to offer NHS trusts complete, end-to-end solutions for managing patients flows. ‘Savience’s technology is a perfect fit,’ says Adrian Stevens, CEO of Cambio’s UK and Ireland business. ‘Augmenting our own electronic health record, clinical decision support and patient flow systems, it gives our customers the ability to manage the core elements of a patient’s journey; arrival, seamless care, and departure.’
The agreement also opens the door for Savience to sell into Sweden and Denmark, where Cambio has a major presence.
This isn’t the first time Adrian Stevens has signed an agreement with Savience. While managing director of iSOFT’s UK and Ireland business, he agreed to iSOFT becoming a value added reseller, so appreciates the value of the technology.
‘Part of our strategy is to partner with providers of best-in-class solutions that complement our own and address a definite need. Savience is the unquestioned leader in this field with a set of products that are shown to save time and money,’ Stevens said.
Roger Everitt, Savience’s managing director, said: ‘Savience and Cambio are a great fit. We share a similar ethos and common goals, including the drive to innovate and deliver real value to our customers.’
Savience’s technology automates the patient check-in process with mobile devices, self-service kiosks and call out screens, which creates a much better experience for patients, doctors, nurses and receptionists. Keeping people informed is shown to create a more relaxed atmosphere, allowing staff to focus on direct patient care. The technology helps streamline processes and shapes the patient pathway, saving time and money.
Touch screen technology is now widely accepted in GP surgeries but remains under-used in hospital outpatient departments, yet is shown to increase efficiency and deliver savings.
Self-service check-in puts the patient in control, whether using the reception kiosks or mobile phones, giving them clear directions without having to queue. Kiosks also help protect patient privacy and overcomes language barriers.
The technology is shown to improve attendance rates. Giving people the opportunity to update their demographic details avoids letters being sent to old addresses, so is helping to cut did-not-attend rates.
Importantly, self-service check-in frees reception staff to devote more time to patients who genuinely need help, and to focus on work that meets hospital targets. It also gives clinicians better visibility and control of their workload to prepare more efficiently for their patients. And it avoids nurses having to call and search for patients in busy waiting areas, again saving time.
The self-service solution can be integrated with a hospital’s patient administration system so records are updated automatically once patients check in. With up to date patient and GP contact details, healthcare providers can maximise revenue from accurate billing.