The project went live in April 2017 with kiosks operational from mid-November 2017.
In 2017, George Eliot Hospital, a busy District General Hospital NHS Trust in the Midlands, deployed the Savience Patient Check-in, Clarity and Clarion modules in its main Outpatients and Therapies department. The core aim is to cut queues, improve efficiencies and reduce the overall administrative burden on nurses and receptionists. In a typical year, the Trust manages around 235,000 Outpatient and Therapy appointments.
In total, 7 touch screen kiosks have been installed as part of Savience Check-in solution to support patient arrivals, 5 in main Outpatients and 2 in Therapies. In addition, Savience Clarion has been introduced on a range of large format display screens. These screens display the call messages in the waiting areas which request the patients to go to their clinic or treatment room.
Patient information services share the screens along with streamed TV services.
The Trust have calculated that the solution has paid for itself within 18 months of go-live.
Implementing a digital booking, patient tracking and outcomes solution supports the following elements of the Trust’s clinical priorities:
Digital Outpatients solutions will also support the following of the Trust’s clinical strategy key themes:
Reducing reliance on administration staff:
In the future clinic outcomes will be completed in real-time as patients leave:
In the future the system will allow the measurement of clinic utilisation and Consultant productivity:
“The Savience system has enabled us to make significant efficiencies within our Out-patients and Therapies departments by streamlining the check-in process for patients with much reduced queues and enabling a permanent budgetary saving on reception staff. It is also a valuable method of updating patient demographic details which links to another workstream on reducing DNAs by texting appointment reminders. Now we have embedded phase 1 of the project in the future we will be able to further expand the role of the system in electronic outcoming and measurement of clinic utilisation which will further support our Out-Patient improvement plans.”
George Eliot Hospital NHS Trust, Operational Manager – Directorate of Clinical Support Services
Tel: 07900 228980 | 02476 865552