HSE framework

1 min read

The Galway solution was delivered under a framework agreement with Ireland’s Health Service Executive (HSE) for an outpatient self-registration system. Savience’s place was due to its track record, technical capability and value for money.

The particular contract was awarded following a mini-tender for eight hospitals and ranks as one of Savience’s largest single deals. It includes Check-in, Clarity and Clarion modules, with system integration achieved through a mixture of HL7 and scripting. 

The overall objectives outlined in the framework agreement were:

  • To improve the patient experience by eliminating queuing for registration, reducing overcrowding, and providing estimates of waiting time
  • That overcrowding in waiting rooms be reduced, so increasing patient comfort and improving Health & Safety
  • That providing a display of waiting times will increase patient satisfaction as it will allow patients, for example, to take a meal or comfort break without the risk of missing their appointment
  • That the proposed system will provide real-time information on outpatient department attendance allowing business managers to make informed decisions regarding resource allocation
  • Data quality will be improved due to patient self-correction
  • It will provide management and staff with the quantitative data necessary to determine if operational changes should be made in order to improve service delivery
  • The introduction of the system will enhance the image, perception and reputation of hospitals.

Building Brilliance.

Share this

Savience in action

Check out some of our resources below to find out more about Savience

Restarting, recovery and re-imagining

Within days of the global crisis taking hold, we at Savience realised we had a responsibility - and capability - to work with our customers

3 min read

Modernising patient care post COVID

Patients have been given the option to see their clinicians by video consultation

3 min read

William Osler Covid Testing Centres

In response to the Covid-19 pandemic William Osler Health Systems established Covid testing centres on parking lots.

6 min read