HSE framework
1 min read
The Galway solution was delivered under a framework agreement with Ireland’s Health Service Executive (HSE) for an outpatient self-registration system. Savience’s place was due to its track record, technical capability and value for money.
The particular contract was awarded following a mini-tender for eight hospitals and ranks as one of Savience’s largest single deals. It includes Check-in, Clarity and Clarion modules, with system integration achieved through a mixture of HL7 and scripting.
The overall objectives outlined in the framework agreement were:
- To improve the patient experience by eliminating queuing for registration, reducing overcrowding, and providing estimates of waiting time
- That overcrowding in waiting rooms be reduced, so increasing patient comfort and improving Health & Safety
- That providing a display of waiting times will increase patient satisfaction as it will allow patients, for example, to take a meal or comfort break without the risk of missing their appointment
- That the proposed system will provide real-time information on outpatient department attendance allowing business managers to make informed decisions regarding resource allocation
- Data quality will be improved due to patient self-correction
- It will provide management and staff with the quantitative data necessary to determine if operational changes should be made in order to improve service delivery
- The introduction of the system will enhance the image, perception and reputation of hospitals.

Savience in action
Check out some of our resources below to find out more about Savience
Savience Attains Cyber Essentials Certification
Cyber Essentials is an effective, UK Government backed scheme that helps to protect organisations
1 min read
Tackling Medical Appointment No Shows With Savience
Tackle your medical appointment no shows with Savience.
9 min read
Humber Upgrade the Patient Experience
One of Savience’s key strategic partners, Humber River Hospital, are the latest to have upgraded Convey.
3 min read