Queues cut at Galway

1 min read

Queues in outpatients have all but disappeared at Galway University Hospitals with the introduction of patient check-in technology from Savience.

Patients check in for appointments using now familiar touch screen kiosks and receive a printed ticket confirming the appointment details with precise directions to the clinic and waiting area. Receptionists are free to assist people that genuinely need help, while nurses now spend more time delivering care and less time rounding up patients.

Integrated with the hospital’s electronic patient record and clinical dashboards, the solution is continually exchanging lives updates to give staff an exact picture of workflow and demand. Messages are sent from the dashboard to screens in the waiting areas to call patients forward for their appointment. Waiting times are also displayed in real time, keeping patients informed of possible delays and reducing frustration.

There has also been a marked improvement in patient flows with a smooth, orderly stream of people even during sudden peaks in demand. This was a priority at Galway as outpatients is spread across three floors making it particularly difficult to find patients and direct them to the right clinic.

In common with other implementations, Galway has also witnessed a reduction in its ‘did-not-attend’ (DNA) rates, which represents a major saving. At check-in, people have the opportunity to check and update their demographic details, so appointment letters are not being sent to old addresses or text reminders sent to outdated numbers.

Building Brilliance.

Share this

Savience in action

Check out some of our resources below to find out more about Savience

Challenges Facing Today’s NHS Outpatient Departments

Embracing technology to improve hospital patient flow: In today's rapidly evolving healthcare landscape, hospitals face constant challenges in managing patient flow efficiently...

3 min read

Navigating Change: Embracing Technology to Improve Hospital Patient Flow

Embracing technology to improve hospital patient flow: In today's rapidly evolving healthcare landscape, hospitals face constant challenges in managing patient flow efficiently...

4 min read

Embracing Digital Tools in the Healthcare Industry: Empowering Today’s Patients

In today's rapidly evolving world, technology is transforming every aspect of our lives, including healthcare...

3 min read