Savience Partners with MGH Toronto To Launch Automated Reminder Service for Outpatients

Michael Garron Hospital in Toronto has partnered with Savience to launch their new outpatient appointment reminder system. The process has been digitalised; outpatients will now receive automated appointment reminders via their preferred method: voice call, email, or text message.

Very often, an outpatient appointment will be scheduled weeks or months in advance. Using an automated reminder system will make it less likely that a patient will forget their appointment.

The system sends patients one reminder at the time of booking, and a second reminder approximately three days before their scheduled appointment. This will come via the patient’s preferred method, either voice call, text message or email. If the patient does not provide a preferred method, they will receive a voice call and text message.

The appointment reminder messages will include a link to MGH’s website, where each clinic has noted their preparation instructions. Using the automated reminder service for outpatient appointments saves valuable time and resources for health care providers.

Information required by the system for the reminder service is fairly minimal and includes:

• Patient’s first name
• Department/clinic name
• Appointment date and time
• Appointment booking number
• Preparation instructions

The notifications are automated and do not require a confirmation from the patient.

At MGH, the system will be rolled out on a gradual basis, starting with the Fracture Clinic and Pre-Operative Assessment Clinic (PAC).

Currently, patients must contact the hospital directly if they need to change their appointment date and time. In the future, MGH will use the new self-serve app so patients can make these changes without directly contacting the hospital.

For more information on how our reminder service works – take a look at our webpage here.

Read the story on the Canadian Health Care Technology website here.