Transforming The Patient Check-In Experience: Savience and Southern Trust Integrate Auditbase

The Southern Health and Social Care Trust, a key player in Northern Ireland’s healthcare landscape, has been making significant strides in transforming the patient check-in experience. This has been achieved in collaboration with Savience, a leader in patient flow management. This partnership, spanning several years, has been pivotal in transforming how patients interact with healthcare services in the region.

Innovative Self-Check-In Kiosks at Craigavon and Daisy Hill

In a recent development, December saw the successful implementation of new integrations from Auditbase at Craigavon and Daisy Hill hospitals. Auditbase, known for its comprehensive solutions in audiology clinics, now works seamlessly with Savience’s technology. This integration manages a flow of HL7 messages, crucial for appointment data, directly populating the Savience Clarity database. This advancement has transformed the patient check-in experience by enabling them to effortlessly check-in using self-service kiosks for their appointments, marking a significant step in healthcare innovation.

Transforming The Patient Check-In Experience with Savience Kiosks

Savience’s self-check-in kiosks are designed with the patient at the forefront, offering features that streamline the check-in process while ensuring the utmost security and convenience:

1. Appointment Verification:
– Patients can easily verify and check in for their appointments using the kiosk.

2. Personal Information Update:
– The kiosk allows patients to review and update their personal details, ensuring accurate and up-to-date information.

3. Language Options:
– With multilingual support, the kiosks cater to a diverse patient demographic, breaking down language barriers.

4. Privacy and Security Measures:
– Adhering to strict data privacy regulations, the kiosks are equipped with robust security measures to protect sensitive patient information.

5. Assistance and Support Features:
– Patients have the option to request assistance or access support, making the self-check-in process user-friendly and accessible.

A Step Towards Future-Ready Healthcare

This collaboration between Savience and the Southern Health and Social Care Trust is more than just an integration of systems; it’s a leap towards a more efficient, patient-centric healthcare environment in Northern Ireland. By reducing administrative burdens and enhancing patient autonomy, these innovations are setting new standards in healthcare service delivery.