Children’s Treatment Network Teams Up with Savience for Enhanced Patient Communication

The Children’s Treatment Network (CTN) has embarked on an innovative partnership with Savience, a leader in patient flow technology, to launch a new automated appointment reminder system for York Clinic service users. This is a push towards enhanced patient communication for all.

This system allows patients to receive timely reminders through voice email or SMS, ensuring they are well-informed about their upcoming appointments.

The Journey of Enhanced Patient Communication Begins

The initiative began with a six-week trial in April at York Region’s Spasticity Management Clinic and Seating and Mobility Clinic. Susan Coy, Project Manager at Savience, noted, “The introduction of automated reminders is more than just a convenience feature; it represents a fundamental shift towards patient-centred care. It reduces no-shows significantly, which optimizes the clinic schedules and allows CTN to provide timely care to more patients.”

CTN’s dedicated team assistants support service users in choosing their preferred reminder method, offering an opt-in system with the flexibility to opt-out at any time.

Looking Ahead

Buoyed by the success of the pilot, CTN is set to expand the appointment reminder system to seven other clinics within the York Region by May. This expansion underscores their commitment to enhancing service user engagement across all touchpoints.

Susan Coy added, “At Savience, we are committed to pushing the boundaries of what technology can achieve in healthcare. This project with CTN is a testament to our shared vision of making healthcare more accessible and efficient.”

The Future for Patient Communication is Promising

Looking to the future, CTN is in an advantageous position to offer enhanced patient communication to all service users. They are excited about the possibilities this opens for improving patient communication and treatment adherence.

For more information on our collaborative efforts and other innovations, please visit our website.