Savience Advances in Accessible Hospital Self-Check-In Kiosks

Savience has once again reaffirmed its commitment to making healthcare accessible for all with the latest accessibility evaluation of its hospital self-check-in kiosks.

The evaluation covered the use of Savience self-check-in kiosks across Canada, the UK, and Ireland, assessing how they meet current accessibility standards and exploring future opportunities to enhance user experience further.

Offering accessible hospital self-check-in kiosks is something we are very proud of, and we do our utmost to ensure everything we provide is accessible for all.

Accessibility Standards and Compliance

Savience’s self-check-in kiosks have been evaluated for compliance with major accessibility standards in the regions they serve. The assessment found that the kiosks meet or exceed legal requirements, such as the Accessible Canada Act, the Equality Act 2010 in the UK, and the European Accessibility Act (EAA) for Ireland. They include features such as:

• Multilingual support
• Height-adjustable designs
• Tactile and Braille labels
• Remote human assistance

These features are all geared towards ensuring inclusivity for diverse patient groups, including individuals with physical, cognitive, and sensory impairments.

Accessible Hospital Self-Check-In- Kiosks Designed for Universal Use

Built on the principles of universal design, Savience’s hospital self-check-in kiosks are accessible to people of all abilities without the need for adaptations. The kiosks support a range of user needs, from AI-driven voice assistance to facial recognition that personalises user experiences by automatically adjusting settings such as language, text size, and screen contrast.

The integration of these technologies highlights Savience’s proactive approach to ensuring that everyone can navigate the check-in process with ease.

User Feedback on Our Assessable Hospital Check-In-Kiosks

Savience has placed a strong emphasis on user feedback, which plays a critical role in shaping their kiosk technology. Recent user testing conducted in Canada, the UK, and Ireland has provided valuable insights. Users with physical and cognitive impairments praised features like facial recognition and remote human assistance, which allowed for a more personalised check-in experience. Non-native speakers also found the multilingual support highly beneficial, ensuring they could easily interact with the system.

There were also areas identified for improvement, such as enhancing privacy measures for facial recognition data, with a focus on ensuring full compliance with GDPR and similar privacy regulations.

Future-Focused Improvements

Looking ahead, Savience is committed to advancing the accessibility of its kiosks even further. Recommendations include integrating AI-driven voice assistance for hands-free navigation, expanding remote human assistance options, and further enhancing multilingual capabilities. Savience is also exploring future trends, such as gesture controls and biometric logins, to maintain accessibility leadership while adapting to evolving user needs.

Our Commitment Beyond Accessibility Compliance

At Savience, we don’t just aim to meet accessibility requirements—we strive to exceed them. By working closely with accessibility organisations and healthcare partners, we can ensure that our Self-Check-In kiosks are at the forefront of accessible healthcare technology.

This dedication to inclusive innovation has not only improved patient flow and satisfaction rates but has also demonstrated that accessibility is a fundamental part of the patient journey.

Real-World Success Stories

The evaluation also highlighted several success stories where Savience’s kiosks have significantly improved accessibility in hospitals. Patients and healthcare staff have reported smoother check-ins, reduced waiting times, and improved satisfaction, particularly among patients with disabilities. These positive outcomes underscore Savience’s role in transforming healthcare check-ins into a more inclusive and efficient process.

Savience remains dedicated to ensuring their technology adapts to the needs of all users, continually striving to create a more accessible healthcare environment for everyone.