Harrogate and District NHS Foundation Trust Enhances Patient Flow and Data Quality with Savience’s Digital Solutions

Harrogate and District NHS Foundation Trust has successfully enhanced their patient flow and data quality with Savience’s digital solutions.  This has been particularly useful in the busy outpatient department. The initiative builds on the trust’s ongoing digital transformation efforts, including a highly successful Capacity Clinic Room Booking project that streamlined resource management across the trust, as detailed here.

Enhancing Data Quality with Digital Solutions in Healthcare

The primary goal of the current project was to facilitate the adoption of electronic post-consultation clinic outcome forms, a move designed to greatly improve the timeliness and quality of follow-up care. By transitioning from traditional paper-based data capture to structured digital solutions, the trust has not only achieved faster turnaround times but also significantly enhanced the accuracy, quality and reliability of patient data.

A key component of this transformation was the deployment of Savience’s Clarity patient flow dashboard platform, fully supported by self-service check-in kiosks and patient calling screens through the Clarion module. These innovations have had a profound impact on the efficiency of outpatient operations, ensuring a smoother and more seamless experience for both patients and staff.

Enhance Patient Flow with Savience’s Digital Solutions

The self-service check-in kiosks have empowered patients to manage their own appointments with ease, reducing the time spent in queues and freeing up staff to focus on more critical tasks. This has not only accelerated the check-in process but also minimised bottlenecks within the department, leading to a smoother and more efficient patient flow.

The Clarion module’s patient calling capabilities further enhance this efficiency by ensuring patients are directed to the right location at the right time. Additionally, the Clarion displays real-time clinic waiting times, giving patients clear and up-to-date information that helps manage their expectations and reduces anxiety during their visit.

Real-time updates on patient status allow clinicians to manage their schedules more effectively, reducing delays and improving the overall patient experience. The system’s transparency also alleviates patient anxiety by providing clear communication throughout their visit.

A Cloud-Based Solution for Enhanced Efficiency for Patients and Staff in Healthcare

The entire digital solution is hosted on a Google Cloud Platform (GCP), a decision that has reduced overheads and lessened the support burden on the trust’s IT department. By leveraging GCP’s robust infrastructure, the trust benefits from enhanced scalability, security, and reliability, ensuring that these digital systems run smoothly and efficiently.

This project marks Savience’s first utilisation of the Google Cloud Platform, a milestone that underscores our commitment to adopting cutting-edge technologies to meet the evolving needs of our clients.

Shaun Fagan, Savience’s senior account manager, highlighted the significance of this achievement: “This project was our first project using Google Cloud Platform, and it has been a remarkable success. The trust’s deployment team deserves immense credit for their hard work, dedication, and for being such a pleasure to work with. Their commitment ensured that we could deliver this complex project smoothly and effectively.”

A Collaborative Approach to Success

Frankie Smith, the trust’s project manager, praised the collaboration with Savience: “Savience has been incredibly easy and flexible to work with throughout this project. By working together, we easily overcame any issues encountered, ensuring a smooth and successful implementation.”

The success of this project can be attributed to a top-down approach, with strong backing from senior leaders and clinicians. The trust’s digital deployment team, working closely with the project delivery group, ensured that the implementation was not just an option but a priority, driving its successful rollout over several months. Building on these achievements, Harrogate and District NHS Foundation Trust is well-positioned to continue leading the way in digital transformation within the NHS, setting a strong precedent for future initiatives and innovations.