RCS Messaging – Driving Better Outcomes in Outpatient Care

At Savience, we’re excited about the potential of RCS (Rich Communication Services) – a next-generation messaging channel that’s set to transform how hospitals engage with patients.

Unlike standard SMS, RCS turns appointment reminders into interactive, branded, app-like messages, delivered straight to the patient’s native messaging app. No downloads, no logins – just clear, actionable communication.

Why hospitals should be paying attention

With increasing pressure on outpatient services to improve efficiency, reduce no-shows, and deliver a better patient experience, RCS offers a compelling new tool:

✅ Fewer missed appointments:
One-tap confirmation, cancellation, or rescheduling helps reduce DNAs and keeps clinics operating efficiently.

✅ Improved patient flow:
Pre-visit instructions, check-in details, and map links can all be included in a single, easy-to-navigate message – helping patients arrive on time and prepared.

✅ Higher engagement and satisfaction:
Patients are more likely to respond to visually appealing, clearly branded messages that feel familiar and trustworthy.

✅ Better outcomes for patients and staff:
By improving communication, hospitals can ensure patients are seen at the right time, in the right place, with the right information – reducing stress and enabling staff to focus on care delivery.

For hospitals, this means a simple, scalable way to modernise communications, improve clinic performance, and support digital health goals – without overhauling existing systems.

What’s next?

Savience is currently preparing to support RCS messaging for our NHS, HSE, and Canadian partners. Acting as an Independent Software Vendor (ISV), we’ll send RCS messages on behalf of hospitals – who retain full control of patient data, consent, and privacy.

We believe RCS represents a step-change in how outpatient services connect with patients. It’s personal. It’s accessible. And it delivers results.

📢 Watch this space for updates as pilots begin across selected regions