South Eastern Health and Social Care Trust

The Trust is an integrated organisation, incorporating acute hospital services, community health and social services and serves a population of approx. 345,000 people.

The Trust covers districts of Ards, North Down and Down and Lisburn. The main hospital bases are: Ards Community Hospital, Bangor Community Hospital, Downe Hospital, Downshire Hospital, Lagan Valley Hospital and the Ulster Hospital.

Savience Solutions

Since 2009, Savience have used a variety of wall and floor mounted kiosks to assist the flow of patients arriving into Ards Community hospital, Bangor Community hospital, Downe Hospital, Lagan Valley Hospital and the Ulster Hospital. With kiosk arrivals for the patients, the system is complimented by Clarion enabling the clinicians and nurses to call patients directly to the consulting room.

The Savience integration platform works seamlessly with the LCID Community system software implemented at Ards. This enables kiosk arrivals and patient calling, providing the same rich patient experience across all Community and General Hospitals within the Trust

In addition to booked appointment arrivals, Ulster ED Department went live in May 2017 with the Savience ED solution, CareExpress. This uses touch screens to stream (triage) patents on arrival and prioritize those in need of urgent care. Allowing complete demographic checks at the kiosk, the patient can triage themselves, without intervention from the reception teams. Information entered onto the kiosk is then integrated into the Trust ED system, eEMS via HL7. Patients are streamed for rapid pain relief, to see a consultant or directed to a waiting area if their condition is not serious.

Benefits

• Community wide integration
• Patient arrivals and self triage in ED