The Trust is an integrated organisation, incorporating acute hospital services, community health and social services and serves a population of approx. 345,000 people.

The Trust covers districts of Ards, North Down and Down and Lisburn. The main hospital bases are: Ards Community Hospital, Bangor Community Hospital, Downe Hospital, Downshire Hospital, Lagan Valley Hospital and the Ulster Hospital.

Savience Solutions

Since 2009, Savience have used a variety of wall and floor mounted kiosks to assist the flow of patients arriving into Ards Community hospital, Bangor Community hospital, Downe Hospital, Lagan Valley Hospital and the Ulster Hospital. With kiosk arrivals for the patients, the system is complimented by Clarion enabling the clinicians and nurses to call patients directly to the consulting room.

The Savience integration platform works seamlessly with the LCID Community system software implemented at Ards. This enables kiosk arrivals and patient calling, providing the same rich patient experience across all Community and General Hospitals within the Trust

In addition to booked appointment arrivals, Ulster ED Department went live in May 2017 with the Savience ED solution, CareExpress. This uses touch screens to stream (triage) patents on arrival and prioritize those in need of urgent care. Allowing complete demographic checks at the kiosk, the patient can triage themselves, without intervention from the reception teams. Information entered onto the kiosk is then integrated into the Trust ED system, eEMS via HL7. Patients are streamed for rapid pain relief, to see a consultant or directed to a waiting area if their condition is not serious.


  • Community wide integration
  • Patient arrivals and self triage in ED
South Eastern Health and Social Care Trust
Savience products currently used at this trust

Savience Connecttick-white
Savience Claritytick-white
Savience Clariontick-white
Savience Portal 
Text Reminder services 
Email Reminders 
Patient notifications from Clarity to Portal 
Online check in via Portal 
Multi-channel patient choice (Surveys/questionnaires) 
Interfacing with multiple systems (i.e., PAS/community)tick-white
Supports OHIP Reg. via card reader 
Supports check-in via barcode scanner 
Check-in via self-service kioskstick-white
Way finding for patientstick-white
Supports clinic outcomes 

Savience in action

Check out some of our resources below to find out more about Savience

Improving patient flow and experience in the ED

Savience has been working with William Osler Health System to help improve their patient flow and patient experience.

1 min read

Lennox – long term client. Long term vision!

We have been working with Lennox & Addington County General Hospital since 2015! Wow, that’s a while!

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William Osler launches pay at kiosk for patients

The role of registration teams who are responsible for handling patients' experiences as they move through a hospital is forever evolving.

2 min read