Savience Clarity was introduced into the new South Western Acute Hospital at Enniskillen in July 2013.

This was followed by a large-scale implementation into all outpatient departments at Altnagelvin in 2014. Savience systems for patient arrival and call were installed into the new Hospital and Primary Care Centre at Omagh when it opened in June 2017. The system at Omagh supports both outpatient and GP appointments.

Savience Solutions

On all sites, patients use a mixture of wall and floor mount kiosks to check in and then the facilities within Clarion are used to call patients through to their treatment rooms.

Directions provided from the kiosks have been instrumental in helping patient flows through their appointment stages. Clarity dashboards provide the clinic teams with essential information about patients at all stages during their appointments.

The integration challenges across Western Trust have highlighted the full range of Savience Connect capabilities.

The PAS systems located across the Trust are updated by Savience Connect either through use of HL7 messaging or via our scripting tool, Boston Workstation. Boston is also used within the Emergency department to update the Symphony Emergency system with key streaming data, collected at the kiosks. HL7 messaging is used within the North-West Cancer Service, located at Altnagelvin to update Varian Aria in real time.

Western plan to go live with the Savience Reminder service, mobile platform and electronic clinic outcome forms in 2019.


  • Common patient interface across all hospitals in Western Region
  • Bar coded appointment letters have been key to an exceptionally high rate of patient usage at all the hospital sites within Western Trust
  • Electronic outcome forms will streamline the collection of outcome data and reduce clinical risk by reducing the number of incomplete outcome episodes.
Savience products currently used at this trust
Savience Connect tick-white
Savience Clarity tick-white
Savience Clarion tick-white
Savience Portal
Text Reminder services
Email Reminders
Patient notifications from Clarity to Portal
Online check in via Portal
Multi-channel patient choice (Surveys/questionnaires)
Interfacing with multiple systems (i.e., PAS/community) tick-white
Supports OHIP Reg. via card reader
Supports check-in via barcode scanner tick-white
Check-in via self-service kiosks tick-white
Way finding for patients tick-white
Supports clinic outcomes

Savience in action

Check out some of our resources below to find out more about Savience

Improving patient flow and experience in the ED

Savience has been working with William Osler Health System to help improve their patient flow and patient experience.

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Lennox – long term client. Long term vision!

We have been working with Lennox & Addington County General Hospital since 2015! Wow, that’s a while!

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William Osler launches pay at kiosk for patients

The role of registration teams who are responsible for handling patients' experiences as they move through a hospital is forever evolving.

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