Fast-tracked improvements to patient flow with online booking

Self-appointment booking made easy
The requirement for appointment-only Covid-19 testing presented a valuable opportunity to improve patient flow, enhance efficiency and extend patient choice.

Savience Online Booking enables members of the public to book appointments for a wide range of clinics online via their mobile phone or any internet connected device. It removes the need for handwritten data collection… completely. Accurate patient details are gathered and stored at the point of booking. The user can then easily manage their appointment e.g., to check their schedule or cancel it, by simply logging in and making changes for themselves.

Data from the booking forms automatically updates both Clarity and the hospital’s background patient management system. Clinical and registration teams can see who has booked and why they are requesting an appointment.

Whether it is for scheduled or unscheduled care, a face to face appointment or a virtual consultation, Savience online booking provides patient choice and becomes a key element in the hospital restart strategy.

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Savience Online Booking 
The online booking solution:

  • Can be accessed via mobile phone or other internet connected device
  • Connects with Convey and Clarity for full patient flow management 
  • Is accessible online 24/7

Booking an appointment; easy to use and totally secure

It’s as simple as 1, 2, 3… No phone calls. No handwritten forms. No dedicated personnel required to make and manage the appointment.

The patient registers their information to create an account and then starts the process to book an appointment at the hospital or facility they wish to attend. 

They are asked to confirm whether it’s for themselves only, or their family. Relevant personal information is collected for each attendee, and they are then given the time slot options available. 

Once booked, their appointment details are confirmed. If they need to cancel or amend their appointment, they can simply log in and make the necessary changes.

Hospital Check-in

Smart geolocation check-in
Savience Convey can further facilitate managed social distancing through geofencing technology. With location services enabled on a smartphone, a patient’s arrival at the facility will trigger the check-in process. This can be via a fully automated response as the patient arrives, or via an additional “I’m here” button in Convey that will enable them to confirm their arrival. 

Contact-less check-in
If geofencing is not possible, patients can use an Arrival Point option. This is a static display showing a large format QR code. It can be located anywhere around the site and patients can scan the QR code through Convey to check-in.

With either check-in process, patients will then receive:

  • Notification the facility or clinic is aware they have arrived at the Virtual Wait Area
  • Messages with instructions and directions
  • Real-time updates on waiting times

When it is safe to do so, and the test team are ready to see the patient, a further message can be sent directly from the Clarity dashboard with instructions on what they are to do next for their test. 

Social distancing through effectively managed patient flow 

Throughout this process, Clarity, the Savience patient flow solution, is managing the patient information. Clarity integrates with Online Booking and Convey and takes the patient data and question responses and displays the information in the Clarity dashboard. This ensures the testing team have a complete view of the patient’s journey; from initial online booking, to check-in, to clinic attendance… and beyond.

The whole process is simple to use, easy to access, and fully secure.

Smooth appointment management through Clarity

User-friendly appointment management through Convey

Appointment details collected through Online Booking are processed seamlessly via Convey and Clarity

Convey enables patients to manage their appointments online and respond to any questions relating to their booking that the facility needs to ask. The whole process from booking, to check-in, to arrival, to clinic administration is managed through Savience connected applications – Online Booking, Convey, and Clarity.

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Features of Online Booking Service

Patient focused

Better experience

Ease of use

Linked to Reminders

Any web device

The Savience Covid Test Scheduling Product Sheet

Fast-tracked improvements to patient flow in the testing process

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Savience in action

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