Automated reminders of appointments and deliveries are now ubiquitous, chiefly because they work.
A text or email reminder of an appointment reduces the number of no shows so saves money. Early warning of a cancellation gives hospitals time to reorganise and reassign resources or fill the vacant slot so reducing waiting lists.
The main reason patients miss appointments is they simply forget. A reminder in the days before is generally appreciated. It saves the patient the embarrassment of missing an appointment, but serves as a reminder to make arrangements to attend. Good communication is pivotal in the relationship with patients.
With Savience’s Reminder Service, patients are sent emails, texts or voice messages, according to their preference. Fully integrated with the patient administration of hospital system and Clarity database, reminders are sent automatically at predetermined times.
But it doesn’t end there. Clarity delivers a new level of communication by collating patient responses to emails and SMS messages. It forwards these as an email to the designated department as confirmation or to respond to any specific requests. This extra detail is another key asset in actively managing appointments to maximise resources and finances.