Reminder service

Savience’s Reminder Service is a comprehensive solution for managing patient appointments more effectively

It employs various forms of communication such as 2-way SMS, email, and voice messages to send automated reminders for appointments. This versatility allows patients to receive reminders according to their preference, thereby reducing the likelihood of missed appointments, which are often due to simple forgetfulness. With fewer no-shows, hospitals can save money and better manage their resources, including the possibility of filling vacant slots, thus reducing waiting lists.

A crucial component of the Savience Mobile Check-in App, Convey, this Reminder Service is key in safely managing patient flows into the hospital, particularly as services restart following disruptions.

But the capabilities of the Savience Reminder Service extend beyond simply sending reminders. The Clarity system, with which the service is fully integrated, introduces a new level of communication by collating patient responses to emails and SMS messages. The Clarity Patient Responses module displays details of any patient’s request to cancel or reschedule their appointment. This feature enables staff to track patient responses, answer queries, action any cancellations, reschedule appointments, gather more information, and importantly, inform the respective clinic to reassign resources or offer the appointment to another patient. This active management of appointments maximises resources and finances.

The Savience Reminder Service is also designed with a strong focus on user-friendliness. It is triggered automatically from Clarity, reducing manual input from staff and ensuring timely reminders. The powerful, flexible configurator gives hospitals the ability to customise the system to fit their specific needs. Moreover, this service contributes significantly to reducing No Shows and DNA (Did Not Attend) rates, further enhancing its value to healthcare providers.

The Reminder Service is fully integrated into both the incoming EMR data feed and the Clarity database, allowing the Clarity system to send email, SMS, or voice messages to remind patients of their upcoming appointments. This high degree of integration ensures that the Reminder Service is always working with the most up-to-date patient information and appointment schedules.

Clarity Patient Responses

This tailored view within Clarity enables patient responses to be tracked and queries answered.

Patient responses to emails and text reminders are collated for staff to monitor and action any cancellations. They can now respond to messages to reschedule appointments, gather more information and importantly inform the particular clinic to reassign resources or offer the appointment to another patient.

Another key asset in actively managing appointments to maximise resources and finances.