Convey: Patient Healthcare App for Medical Facilities

The Savience Convey Web App extends patient engagement beyond the medical facility enabling patients to manage appointments, check in, and communicate securely with healthcare providers from any device, in any location.

Unlike native mobile apps that require downloads, installations, and regular updates, Convey runs entirely in the browser. That means no downloads, no app stores, and no update disruptions—just a seamless, consistent experience across smartphones, tablets, and desktops.

This web-based approach ensures faster deployment, broader device compatibility, enhanced security, and improved accessibility, without compromising functionality. For healthcare organisations in Canada, Ireland, and the UK, Convey provides a future-proof digital front door to care—ready to support the evolving needs of modern health systems.

Convey empowers the patients of your medical facility by allowing them to:  

View and manage appointments – Patients receive automatic notifications for new or amended bookings and can view all upcoming appointments by date, time, and location.

Cancel, reschedule, or confirm attendance – Integrated directly with Clarity, patient responses—including reschedule or cancellation requests—are actioned by staff in real time, helping clinics stay informed and adaptable.

Answer screening questions – Patients can complete pre-visit questionnaires (e.g. ILI or public health screening), with responses instantly reflected in Clarity.

Update personal information – Patients can update contact details or next-of-kin information directly in the app. Changes are written back to the hospital booking system to ensure accuracy.

Check in remotely or onsite – Multiple check-in methods are supported: location-based (geo-fence), scanning a hospital QR code, or generating a barcode from the app. Each method updates Clarity instantly.

Access directions and clinic information – Patients can view queue position, appointment instructions, and navigational support—all from within the browser-based app.

Convenient and time-saving: Patients can confirm appointments before arrival and check in as they enter the hospital—no queues, no kiosks needed.

Improved data accuracy: Patients enter their own details, helping reduce transcription errors.

Better patient preparedness: Pre-appointment instructions and directions reduce no-shows and improve the overall experience.

Safe and contactless: A fully digital experience reduces physical interaction—especially important during outbreaks or for immunocompromised patients.

Real-time updates: Appointment changes are reflected instantly, reducing administrative follow-up.

Calendar integration: Patients can sync appointments with their personal calendars to avoid conflicts.

Less paperwork: Digital forms and consents reduce the need for printing and manual handling.

Inclusive and accessible: Works across all modern devices and is designed to meet accessibility standards for all patients, regardless of digital confidence.

The Convey Patient Healthcare App for Medical Facilities is secured to the highest standards, with encrypted data exchange and robust authentication to protect patient privacy. Designed for inclusivity, it accommodates patients with limited digital literacy or physical impairments and supports staff-assisted workflows where needed.

Convey Mobile supports the shift to more connected, accessible care – efficient, inclusive, and built to meet the needs of today’s and tomorrow’s health systems.