Digital Triage Solution: Smarter, Seamless Patient Intake

Digital Triage empowers patients to self-stream on arrival using a guided digital interface — whether at a self-check-in kiosk or remotely via a mobile device — capturing structured intake data and directing care based on clinical need rather than arrival order. This accelerates triage, reduces bottlenecks, and improves overall patient experience

1. Patient Self-Registration & Streamlined Intake

Patients check in via dedicated ED kiosks or mobile devices, completing symptom and urgency questions that feed directly into your clinical workflows — reducing administrative burden and ensuring clinicians see accurate, structured information from the outset.

2. Smart Triage Streaming

Based on presenting complaints and risk factors, patients are triaged and streamed to the most appropriate care option — from urgent care or minor injuries units to full ED assessment — improving clinical prioritisation and smoothing flow.

3. Integration with Clinical Systems

Seamless bi-directional integration with EMR/PAS systems such as Meditech Expanse, Oracle Cerner/FirstNet and others ensures patient data flows reliably across registration, triage, and clinical care pathways.

4. Real-Time Operational Visibility

Data collected during digital triage feeds into the Clarity patient flow dashboard, giving clinical and operational leaders a live view of patient status, triage priority, wait times, and resource use — enabling proactive decision making.

5. Patient Calling & Privacy-Focused Queuing

Adapted for ED environments, Savience’s patient calling and ticketing system allows discreet communication and protects privacy by calling numbers rather than names, reducing waiting room anxiety and noise.

6. Remote Waiting & Messaging Options

Bi-directional messaging lets patients wait remotely while remaining informed of their status and anticipated wait times, reducing overcrowding and improving safety and comfort.

Our digital triage system for emergency departments is brought to you by our professional team. Our experience in this field is vast, meaning we have created a system that delivers the following:

Faster Triage, Better Flow — Digital triage accelerates initial assessments, meaning patients are seen more quickly and routed appropriately.

Enhanced Patient Experience — Clear guidance, privacy, and reduced queuing pressure improve satisfaction.

Operational Efficiency — Clinicians and administrators benefit from real-time insights, reduced admin tasks, and streamlined workflows.

Scalable & Adaptable — Designed for EDs of all sizes — from community hospitals to large tertiary care centres.

Savience’s Digital Triage works hand in hand with other ED-focused tools:

• Self-Check-In Kiosks – Fast, inclusive patient entry with structured data capture.
• Clarity Real-Time Dashboards – Operational visibility of patient journeys and bottlenecks.
• Clarion Patient Calling – Discreet, efficient patient movement coordination.
• Remote Watch & Messaging – Keeps patients informed and engaged while waiting.
• Virtual Triage & Telehealth Integration – Extends triage beyond the physical ED entrance for pre-arrival assessments and remote care options.