Solutions Patient Journey Business Intelligence Case Studies

Leading digital transformation in healthcare

Savience is widely regarded as a leader in self-service, check-in technology that is shown to cut queues in outpatients, reduce pressure on staff and improve the patient experience.

But this is only half the story. Its technology goes a lot deeper to provide a complete solution for actively managing the entire appointment process and delivering real value to patients and healthcare organisations alike.

Our Outpatient Solutions

Appointment Reminder Service

Automated appointment reminders and waiting list validation to reduce DNAs and maximise use of clinical time

Convey Mobile App

Allowing patients to view, manage, and check in to appointments from their own device—no downloads, no updates

Self-check-in kiosks

For fast, inclusive access on-site, with assistive technology and optional AI-powered workflows

Patient Flow Solutions

Real-time queue management and patient calling, powered by the Clarity engine, giving staff greater control and visibility

Reporting

Clarity dashboards to monitor live flow, appointment activity, and clinic performance, supporting operational awareness and rapid response

Room Booking System

Clinic room and capacity booking to support planning, maximise utilisation, and reduce delays

The digital patient journey starts here

Savience’s business is about the digital transformation of healthcare; the profound transformation of business and organisational activities and processes using tried and tested digital technologies.

New digital processes offer an enormous opportunity to deliver a step change and a fundamental shift in focus from purely volumes to value. Optimising the patient experience, creating operational flexibility and an agile organisation able to continually adapt efficiently to sharp fluctuations in demand are paramount, but attainable.

Healthcare is at a crossroads with greater demand on fewer resources. Embracing transformational change offers measurable improvements in efficiencies to maximise resources and save vital cash.

Digital technology is the connective tissue of a modern healthcare system that helps create genuinely transformative change.

Explore the steps below to find out how our solutions carve a path on the digital patient journey.

Step 1
1. Register

Patients can sign up to receive electronic communications by registering with the App, by text, or in person at a hospital kiosk.

Step 2
2. SMS Updates

Receive appointment letters electronically and be notified by text that there is an update.

Step 3
3. Manage Appointments

Mobile communications enable patients to confirm, cancel or reschedule their appointment and also update their demographic information.

Step 4
4. Reminders

Don’t miss an appointment! Reminders are sent by text, email, voice or by App and Portal notifications.

Step 5
5. Pre-Appointment Information

Save valuable time at the hospital by sending pre-appointment advice and information such as questionnaires to complete before your visit.

Step 6
6. Clinical Communication

Patients can communicate with their clinical team through the App or messaging centre.

Step 7
7. Check-In

At the hospital, patients check in using an App-generated barcode or the self-service kiosk.

Step 8
8. Wayfinding

The patient is presented with wayfinding information to reach their clinic easily.

Step 9
9. Call to Appointment

Call patients for their appointment via messaging on TV screens or by text alert.

Step 10
10. Waiting Area Displays

Use the waiting area TVs to display health advice and information.

Step 11
11. Post-Appointment Follow-Up

The clinical team can follow up, monitor progress, send test results and continue to provide support.

Step 12
12. Feedback & Surveys

The hospital can follow up with patients and provide surveys and questionnaires such as the Friends and Family Test.

Outpatient Case Studies

How Savience are Transforming Healthcare

Outpatients

Harrogate & District NHS Trust Achieves Major Savings with Digital Clinic Outcome Forms

25,000 digital clinic outcomes every month – saving the Trust around £150,000 a year.

Outpatients

Michael Garron Hospital Rolls Out Self-Service Kiosks & Convey Web for Patient Check-In

Michael Garron Hospital (MGH) has officially launched a new self-registration kiosk system

Outpatients

Savience and imageHOLDERS Join Forces to Modernise Healthcare

We’re delighted to announce a new partnership between Savience and imageHOLDERS

Outpatients

Harrogate and District NHS Foundation Trust Improves Outpatient Efficiency with Savience Capacity

Harrogate and District NHS Foundation Trust has been successfully using Savience Capacity for a number of years

Request a demo

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Alternatively, email us at info@savience.com, or call us on the numbers below:

UK Office: +44 (0)1604 878510
Canada Office: +1 343 803 9072