Patient Appointment Reminder and Validation Service

Built to support the digital transformation strategies of healthcare organisations in Canada, Ireland, and the UK.

Through automated, two-way interactive messaging, via SMS, email, and voice, patients can confirm, cancel, or reschedule appointments directly from their preferred device. This multi-channel approach reduces Did Not Attend (DNA) rates, increases responsiveness, and optimises valuable administrative and clinical resources.

Integrated seamlessly with Clarity, Savience’s patient flow engine, the Appointment Reminder Service goes far beyond simple notifications. It delivers dynamic list management and active support for care delivery.

Cancelled or rescheduled slots are automatically identified and made available for reallocation, helping reduce backlogs and improving access for patients awaiting care. With embedded waiting list validation, health systems can align capacity with demand ensuring no opportunity for patient care is missed.

The Clarity Patient Responses module consolidates replies from SMS, email, and voice into a real-time interface, giving clinic teams full visibility and actionable insights.

Staff are alerted to patient actions such as confirmations, cancellations, or rescheduling requests and can interact directly—whether to request more information or to resolve queries. All responses are categorised and flagged for follow-up, enabling proactive management of clinic lists and faster reallocation of appointment slots.

By transforming reminders into active, two-way conversations, this module boosts coordination between patients and services while supporting smarter, data-informed scheduling decisions.

Deep integration with incoming EMR feeds and the Clarity database ensures that appointment communications are always based on the most accurate and up-to-date information. Automated by the Clarity rules engine, the system requires minimal manual oversight and can be tailored to local policies, specialties, and departmental needs.

A flexible configuration tool allows hospitals to customise message content, delivery methods, and scheduling—ensuring communications are effective, patient-centred, and compliant with relevant regulations.

There are several benefits when it comes to investing in the Patient Appointment Reminder and Management service from Savience

• Two-way interactive reminders via SMS, email, and voice
• Integrated real-time patient response tracking through Clarity
• Automated waiting list validation and slot reallocation
• Seamless connectivity with EMRs and scheduling systems
• Fully customisable messaging templates and delivery options
• Reduction in DNA rates and administrative overhead
• Enhanced patient experience and engagement
• Aligned with digital transformation objectives in outpatient care

Whether deployed at a single site or across a regional health network, the Savience Reminder Service empowers healthcare providers to communicate more effectively, deliver timely care, and maximise clinical and operational resources.