Harrogate and District NHS Foundation Trust Improves Outpatient Efficiency with Savience Capacity

Savience is delighted to announce the go-live of Harrogate and District NHS Foundation Trust has been successfully using Savience Capacity for a number of years to support efficiency and utilisation across its outpatient services. The solution has become a key part of the Trust’s approach to making best use of clinical space and ensuring smooth patient flow.

Aligned with established NHS planning practices such as the 6/4/2-1 process, Capacity enables the Trust to bring structure and reliability to scheduling, ensuring that rooms are allocated effectively, visibility is improved across departments, and data is available to support long-term planning.

Proven impact over time

With Capacity embedded into day-to-day operations, Harrogate continues to benefit from:

• Streamlined booking – reducing the administrative burden of room scheduling, freeing staff time for patient-facing tasks.
• Maximised utilisation – ensuring clinical space is used effectively, enabling more clinics to run within existing estate.
• Improved visibility – giving operational teams a clear, real-time view of room availability, reducing clashes and cancellations.
• Data-driven planning – providing reliable information on usage and demand trends to inform estate and service planning.

These improvements translate into measurable business benefits such as greater productivity, cost avoidance through better space utilisation, and improved workforce wellbeing. Most importantly, they also result in better patient care, with reduced waiting times, fewer delays, and a smoother outpatient journey.

Part of a single patient flow platform

Savience Capacity is one component of the wider Savience patient flow platform, which also includes solutions for check-in, patient calling, reminders, and real-time dashboards. By connecting these elements, Trusts are able to create a joined-up digital approach to managing patient journeys — from appointment booking and arrival through to clinic flow and discharge.

Shaping the roadmap together

As an early adopter of Savience Capacity, Harrogate’s feedback and ongoing input continue to play an important role in shaping the product’s development. This collaboration ensures the solution and the wider platform evolve to meet the practical challenges faced by NHS hospitals.