Michael Garron Hospital Rolls Out Self-Service Kiosks & Convey Web for Patient Check-In

In a bold move to modernise its patient experience and streamline administrative workflows, Michael Garron Hospital (MGH) has officially launched a new self-registration kiosk system in its Patient Registration area and mobile check-in.

Putting Patients in Control

Beginning in early 2025, MGH has rolled out self-registration kiosks in the Patient Registration area. Patients can now use a valid Ontario health card to self-check in—no need to queue at a desk for basic registration steps.

Complementing the kiosks, the Convey Web mobile check-in option allows patients to pre-register from their smartphone or browser before arriving at the hospital. The system sends appointment reminders with secure links; patients can then confirm, review or update key information, complete screening questions, and check in when they arrive—all remotely.

This dual pathway approach—onsite kiosks + remote check-in—ensures flexibility and accessibility for a diverse patient population.

The kiosks and Convey integrate with the hospital’s clinical and administrative systems to ensure that data flows automatically, reducing duplicate data entry and improving accuracy across the board.

Why This Matters: Efficiency, Accuracy & Patient Experience

Modern patient expectations are shaped by seamless digital experiences in other industries. The shift toward self-service check-in technology is already gaining traction in hospitals, clinics, and ambulatory centres, as a way to reduce wait times, lower administrative burden, and enhance data integrity.

Key advantages include:

• Reduced wait times and smoother flow — Patients spend less time standing in line and more time being cared for.
• Improved data quality & fewer errors — Patients input their own details, reducing transcription errors.
• Staff freed for high-value tasks — Instead of processing paperwork, staff can focus on patient support, care coordination, and exception handling.
• Stronger integrations & real-time updates — Convey Web ensures data updates instantly across hospital systems, maintaining consistency and reducing friction.
• Enhanced patient satisfaction & perception — The digital convenience reflects MGH’s commitment to modernisation and patient-centred care.
• Overcoming Change — Ensuring Adoption & Comfort

Of course, launching new technology requires thoughtful roll-out. Some best practices to ensure smooth adoption include:

• Clear signage & branding around the kiosks to promote trust and ease of use
• On-site greeters or assistants for the initial weeks to help patients navigate the new system
• Privacy design features, such as privacy screens or carrels, so patients feel comfortable entering personal data
• Continuous feedback loops to iterate and improve the kiosks’ usability

MGH is already familiar with digital innovation: earlier, the hospital introduced an automated appointment reminder system in collaboration with Savience, enabling patients to receive reminders via voice, email or text. Savience Ltd The new kiosks and Convey Web check-in platform represent the next leap in that evolution.

A Future-Focused Next Chapter

The introduction of self-service kiosks and Convey Web puts Michael Garron Hospital at the forefront of digital patient experience in Canada. As adoption grows, data metrics such as kiosk usage rates, reduction in registration times, staff workload, and patient satisfaction will guide further refinements.