Harrogate & District NHS Trust Achieves Major Savings with Digital Clinic Outcome Forms

“25,000 digital clinic outcomes every month – saving the Trust around £150,000 a year.”

Harrogate & District NHS Foundation Trust (HDFT) has been successfully using Savience’s electronic Clinic Outcome Forms – fully integrated into the Clarity dashboard – for a number of years. The shift away from paper-based processes has delivered measurable and sustainable improvements across clinical, organisational, and financial areas.

From Paper to Digital

Before adoption, HDFT relied on paper outcome forms, encountering common issues such as misplaced records, delays in updating patient data, and heavy administrative workloads. The move to digital eliminated these inefficiencies and created a more reliable, scalable workflow.

Flexible by Design

HDFT manages its own outcome forms in-house – creating, editing, and tailoring them to the needs of individual clinics and clinicians. This flexibility ensures every specialty can capture the data it needs, while maintaining consistency across the Trust.

Proven at Scale

The Trust now processes around 25,000 electronic outcome forms every month through Savience Clarity. Outcomes are captured instantly and accurately, with data flowing straight into the patient record. This has significantly reduced the need for clerical intervention.

The Benefits in Numbers

• Organisational Efficiency – thousands of hours of administrative work removed annually, freeing staff to focus on patient care.
• Financial Savings – at 25,000 forms per month (300,000 per year), the Trust saves on paper, printing, and manual handling. Even at a modest estimate of £0.50 per form, this represents around £150,000 in annual savings.
• Better Business Intelligence – outcome data is captured centrally and available in real time, supporting service planning, resourcing, and performance management.
• Enhanced Patient Flow – clinicians act on accurate data immediately, ensuring follow-ups, referrals, and treatment plans are not delayed.

A Long-Term Success Story

With several years of use, HDFT’s experience demonstrates how digital clinic outcome forms deliver consistent, long-term value. Crucially, they are just one part of a wider integrated patient flow experience powered by Savience – combining kiosks for self-service check-in, Clarion for patient calling and communication, and Capacity for clinic room management. Together, these solutions create a seamless, end-to-end digital pathway that improves efficiency, reduces costs, and enhances the patient experience.