HSE framework

The Galway solution was delivered under a framework agreement with Ireland’s Health Service Executive (HSE) for an outpatient self-registration system. Savience’s place was due to its track record, technical capability and value for money.

The particular contract was awarded following a mini-tender for eight hospitals and ranks as one of Savience’s largest single deals. It includes Check-in, Clarity and Clarion modules, with system integration achieved through a mixture of HL7 and scripting. 

The overall objectives outlined in the framework agreement were:

• To improve the patient experience by eliminating queuing for registration, reducing overcrowding, and providing estimates of waiting time
• That overcrowding in waiting rooms be reduced, so increasing patient comfort and improving Health & Safety
• That providing a display of waiting times will increase patient satisfaction as it will allow patients, for example, to take a meal or comfort break without the risk of missing their appointment
• That the proposed system will provide real-time information on outpatient department attendance allowing business managers to make informed decisions regarding resource allocation
• Data quality will be improved due to patient self-correction
• It will provide management and staff with the quantitative data necessary to determine if operational changes should be made in order to improve service delivery
• The introduction of the system will enhance the image, perception and reputation of hospitals.